On February 4, 2025, EcoConcern Pvt. Ltd. successfully completed the ISO 9001:2015 surveillance audit for the year 2024, reaffirming our commitment to maintaining international quality standards. This achievement marks five consecutive years of securing ISO certification, demonstrating our dedication to continuous improvement, operational excellence, and customer satisfaction.
The audit process involved a thorough assessment of our Quality Management System (QMS), ensuring compliance with ISO 9001:2015 standards across all departments, including administration, finance, consulting, and production. Key areas of focus included process efficiency, risk management, customer feedback mechanisms, and overall organizational performance.
During the audit, our team actively engaged in discussions to identify areas for enhancement, such as implementing a structured training calendar, refining documentation processes, and strengthening risk management strategies. The auditors also provided valuable recommendations, including the adoption of software-based risk registration and mitigation tools like SAP, and a risk-based thinking approach for continuous improvement.
The successful completion of this surveillance audit highlights our ongoing efforts to uphold quality assurance, optimize service delivery, and enhance client satisfaction. As we move forward, EcoConcern remains committed to innovation, sustainability, and excellence in the environmental sector.